Shipping Policy
Processing Time
Orders are processed and dispatched within 1-2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. Once your order ships, you'll receive a confirmation email with tracking information.
Delivery Time
We ship internationally. Once dispatched, orders typically arrive within 7-14 business days, depending on your location and the carrier used.
| Stage | Estimated Time |
|---|---|
| Order processing | 1-2 business days |
| International delivery | 7-14 business days |
These are estimates, not guarantees. Delays can occur due to customs, weather, high order volumes, or carrier issues outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. [Optional: Free shipping is available on orders over $XX.]
Order Tracking
You'll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking information to update. If your tracking hasn't updated after that time, contact us and we'll look into it.
Multiple-Item Orders
Items in the same order may be shipped from different warehouses and arrive in separate packages at different times. You won't be charged extra for this.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in your purchase price or shipping cost. We have no control over these fees and can't predict their amount.
Incorrect Addresses
Please double-check your shipping address before completing your order. We are not responsible for orders lost or delayed due to an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible. We can only update the address if the order hasn't been dispatched yet.
Lost, Delayed, or Damaged Packages
- Delayed: If your order hasn't arrived after 14 business days, please contact us and we'll investigate with the carrier.
- Lost: If a package is confirmed lost in transit, we'll offer a replacement or a refund.
- Damaged: If your item arrives damaged, email us within [7] days of delivery with your order number and a photo of the damage, and we'll make it right.
Contact Us
Questions about your order? Reach us at [support email] and we'll respond within [24-48 hours].